Telephone Systems
A Solution Designed for You
Our engineers will help design and implement the right solution for you. From the number of incoming lines form BT to the type of extensions, with all the connectivity needed at the desktop for an integrated telephone and computer solution. We will provide the range of features that will suit your needs using Avaya IP Office.
Avaya
Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on Avaya's latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones but the 54xx series Digital phones and the 56xx series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements
What's New With This Release
Phase 3 completes the release of IP Office 3.0 and provides key system functionality and a much wider range of supported phones (digital and IP) to provide maximum flexibility and choice for the end user. The introduction of support for a new applications – ContactStore Search & Replay – and enhancements to applications such as Phone Manager, Conferencing Center and SoftConsole provide opportunities for end user productivity improvements
Business Benefits
Total voice and data communication solution for small and mid-sized businesses. Functions as a traditional phone system or an IP Telephony Server. Supports both single locations and multi-site networks. Basic call center and voice messaging capabilities are built-in. Scalable as business needs grow. Protects current investments in communications
Features
- IP Office - Voice Communications Capabilities
- IP Office - Converged Voice Communications Capabilities
- IP Office Applications
- IP Office - Data Communications Capabilities
- IP Office - Management Tools
Click here to see Avaya white papers PDF’s
BT Reseller
As a BT reseller Serval Systems Ltd can offer to take the stress out of sorting out all of your voice and data communications
Telephone Lines
BT offer a complete range of telephone lines including Voice over IP Line, PSTN, ISDN2e and ISDN30
Telephone Systems
An up-to-date telephone system (switch) can improve your office communications for both voice and data. That gives you more efficient call handling, both inbound and outbound. The benefits are better customer service, cost-savings and efficient communications across your business - especially if you connect up your office with a Local Area Network (LAN).
IP Telephony
More and more customers are moving to convergent telephone systems, which combine voice and data. This new IP technology enables voice, video and data applications to be delivered over a single network. If you have a Wide Area Network (WAN) connecting more than one site, you can also save money by using VoIP for calls between them. IP also offers significant cost-savings in installation and maintenance.
Telephone systems
Help improve your office communications for both voice and data by installing an up-to-date switch. This could give you more efficient call handling, both inbound and outbound.
- A simple switch solution reduces the number of telephone lines you require
- Calls are quickly routed to someone who can handle them
- You could improve your customer service
- Your home workers can access the same functionality as your office-based workers
- You can share resources across your business more efficiently - especially if you use a LAN
- DECT cordless handsets offer even greater flexibility (DECT, rarely written in full, stands for Digital Enhanced Cordless Telecommunications)
- Advanced functions like voicemail and unified messaging can handle email, fax and voice in one place
Call-Centre functions allow professional inbound and outbound call handling. Use this channel to support marketing, after-sales-service and CRM. It can help you build more effective relationships with your customers.
- Gain competitive advantage
- Easy-to-use reporting and admin functions let you analyse call patterns and manage call handling better
IP Telephony
Enhanced local or wide-area networks with QoS (Quality of Service) capability use the same cables to carry voice, video and data transmissions.
The benefits could include reduced costs for installation, maintenance and management, and greater flexibility. You use the same LAN ports for devices such as phones and PCs. If you have a WAN connecting more than one site, you may also save money by using VoIP for calls between them.
Networking Between Sites
BT has a range of networking solutions from dedicated point to point private circuits to Virtual Private Networks (VPN's). The right solution for you will depend on your specific business need, in terms of speed, availability, security, location and flexibility.
If you need to share applications and data within your company, you need to have an effective, robust and reliable connection between the locations where your people are based. This will:
- Improve communication between your people, suppliers and customers
- Reduce the cost of failure
- Improve customer satisfaction through sharing of knowledge
- Improve efficiency through standardisation of systems
- Allow for the most effective use of resources - staff and data
Network for a single site
BT's single-site networks include high-specification Local Area Networks (LANs) and secure Wireless networks (WLANs). We offer world-class solutions, backed by a range of service options to suit your organisation's needs.
Effective on-site networking offers valuable benefits:
- Collect and distribute information
- Whether you use common shared areas or file servers, an effective LAN provides virtually instant access from anywhere on your network
Save costs:
LAN
- You could save space, capital and operating costs by sharing resources such as printers, CD writers, scanners and connections to external networks
- Sharing can justify economical high-volume printers or in- house specialist equipment
- Sharing data is efficient, while central file-servers offer cost- effective back-up and security
WLAN
- WLAN may be far cheaper to install than extensive flood- proof cabling
- If you move, you can re-use your WLAN somewhere else
- WLAN may avoid cabling restrictions in listed buildings
Increase efficiency:
LAN
- Email speeds up internal and external communication - and business partners expect it
- Information is accessible and easily shared
- Take advantage of workgroup applications
WLAN
- WLAN connects staff for 24% longer
- Save office space with hot desks and enable ad-hoc meetings
- WLAN installations are compatible with Public Wireless LAN (Openzone), so staff who travel with laptops don't need an additional interface
Increase customer satisfaction
- Good communications, internally and externally, are a key factor in customer service and response times
- Give customers well-informed personal attention. It takes just seconds to consult a central database
Click here to see BT white papers PDF’s.