When the onus is on your business to deal with basic IT issues such as passwords being forgotten, things can get expensive and take away from the more important aspects of your business. Office 365 support from Serval IT Systems takes the pressure off your shoulders, at a sensible price.
Microsoft’s Office 365 support is very limited for users. Buying your licenses through an MSP such as Serval IT Systems is the best option as they will be at the same price as if you had bought them directly, but with the added benefit of having access to a highly experienced support team, who will proactively manage your Office 365 issues for a small monthly fee.
Office 365 Support Options
Small business support
For small businesses, Microsoft will only provide limited support to end-users via self-help and communities.
Serval IT Systems will provide support to end-users via highly trained professional technicians who are experienced in all areas of Office 365 for small businesses.
On-site, remote and telephone support is available for a 4 hour SLA for a fixed monthly fee.
For enterprises, Microsoft will only provide limited support to end-users via the service portal.
Serval IT Systems will provide support to end-users via highly experienced professional technicians who are experienced in all areas of Office 365 for enterprises.
On-site, remote and telephone support is available with a 2 hour SLA for a fixed monthly fee.
Whether you’re a small business or large corporate enterprise, our engineers will ensure your experience of Office 365 is as smooth as possible. Our on-going support will provide you with an advantage over the support you would experience from Microsoft. You can expect not only faster response times, but more personal client-engineer relationships.
Serval IT Systems are a Certified Microsoft Partner. We have been supporting businesses of all sizes and acting as their Office 365 partner for many years. Our UK based support team are on hand throughout the day to answer your calls and queries, providing your staff with the help they need in order to keep working effectively and productively.
Please contact us for more information.
Don’t just take our word for it!
Serval Systems Ltd has provided us with a highly reliable IT support service for over 9 years. Two years ago we extended our link further, and outsourced our entire IT provision to them across the full range of services including ICT Strategy, server hosting and help desk provision. Our partnership has given us a definite business advantage in a highly competitive market