When your IT problems are slightly more complex than you first thought, do you need 2nd Line IT Support? Our IT solutions can meet a wide range of client needs - from growing enterprises to corporate operations. These 2nd Line IT support solutions come with the aim of bringing real IT improvements to your business's efficiency.
Once calls have been screened by the IT helpdesk in the first instance, they may need to be resolved by the IT systems engineering team through our 2nd line IT support service.
Some customers may choose to only send this type of call to us whilst dealing with initial problems themselves.
An engineer will be assigned the 2nd line IT support problem and will follow it through to completion. The IT systems engineer can call on the experience and knowledge of the whole Serval Systems IT support services team as well as the resources of our business partners.
Actual onsite support is not always needed for a 2nd line IT support issue. Sometimes it is still possible to use a remote IT support team with more specific knowledge.
Onsite personnel may be required to deal with issues, such as workstation problems, printer, scanner and peripheral issues that were not able to be resolved by 1st Line Support.
Call the team now on 01342 895180 or contact us for a free consultation – we will provide you with an IT solution that will ensure your business is the best it can be.
The best IT Support in your area
Serval IT Systems have experience across London and the South East. If you are a business in London and the South East we have the perfect package for you. Click on the option that most closely matches you below for more information:
If you are based outside of this region – why not take a look at the services on offer from the rest of the entrust IT Group?
Don’t just take our word for it!
Serval Systems Ltd has provided us with a highly reliable IT support service for over 9 years. Two years ago we extended our link further, and outsourced our entire IT provision to them across the full range of services including ICT Strategy, server hosting and help desk provision. Our partnership has given us a definite business advantage in a highly competitive market