6 advantages of moving to a VoIP telephone system

As new versions of mobile phones are released, it seems as if all we do is long for it. According to research, when the Apple iPhone XS came out, thousands of apple fans were seen worldwide queuing overnight for the device, despite being the most expensive model yet!

People love their smartphones for the most part, and can’t wait to upgrade them so they can take advantage of the latest features. Office phone in comparison, are rarely upgraded. While they aren’t as glamourous as smartphones, in business we rely on them for excellent communication. Could there be some killer features you are missing out on?

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In an age where communication is via phone, video and conference calls rather than meeting face-to-face, having the right telephone systems is paramount. Therefore, your business will stay up-to-date and more importantly, you will not fall behind competitors.

Usage of VoIP is growing worldwide and if you haven’t yet heard of it, then it’s time to change that. VoIP is an acronym for Voice over Internet Protocol which basically means your phone calls are made over a broadband internet connection rather a traditional phone line.

Large corporate enterprises, as well as small businesses, will both benefit from the advantages of VoIP systems. From increasing the productivity of employees to access to a range of exciting features, VoIP is just what any modern business needs. Below are 6 advantages that we believe to be the most important when thinking about the transition from a traditional telephone system to a VoIP telephone system.

Cost effective

For any business, the possibility of saving money is welcomed. VoIP telephone systems are extremely cost effective, which is why many businesses are attracted to the solution. This is because it requires virtually no hardware, so saves the infrastructure costs of traditional phone systems. Additionally, as VoIP systems have a range of exciting features within them, separate and expensive hardware for such features wouldn’t be needed.

Furthermore, the ongoing costs of a traditional phone system are far more than those of a VoIP system. This is because you only pay for the features you need and can able to add (or remove!) features as you please. Research has proven just how much the costs of both solutions can differ. For example, per month a VoIP system would cost around £30 per month for 1-5 users, whereas a traditional phone system would cost around £63 per month for 1-5 users. Not only this but the initial set up of a VoIP system is usually free compared to a traditional phone line which costs around £50-60.

Finally, it is not necessary to pay for a conventional telephone line because everything is done through you broadband internet connection. You only need to deal with one account, one bill and you are getting more value out of the Internet you already pay for.


Concerned that call quality of a VoIP system won’t be up to scratch?

When it comes to call quality, VoIP systems are so advanced that the recipient wouldn’t be able to notice whether you are using a traditional or VoIP system. In fact, VoIP systems now use ‘HD Voice’ which delivers at least twice the sound quality compared to a typical voice phone call delivered on a landline.

Range of useful features

Whether you are making or receiving calls, listening to voicemails or transferring them to other users, traditional phone lines come with limitations. With VoIP you can do all of this while also having access to a variety of other features such as call routing, hunt groups and anonymous call rejection.


Recognisably, security is one of the greatest worries in the business environment, let alone with a system they aren’t familiar with.

Are calls recorded without the user’s knowledge? Is it possible for VoIP accounts get hacked?

VoIP telephone systems have strict encryption protocols to help your business stay protected and keep your data secure. With traditional phone lines, this is not possible.

It is worth considering that with the risks in the present day, neither option can be considered completely safe and free of attacks.


Proving you have an internet connection, VoIP systems can be accessed wherever you may be. Through a virtual number, you can receive and make calls from your smartphone or other devices, allowing you to work wherever, whenever. With you work, you can be completely portable whether it requires you to be different parts of the country or in different parts of the world.

Furthermore, a virtual number that can be used on your smartphone eliminates the need for a ‘work’ phone. To read about this in more detail, you can read a previous blog of ours – ‘3 reasons why you shouldn’t use your personal number for business’.

Increased productivity

VoIP will increase the productivity of not only employees but organisations as a whole. The advantages discussed above are all evidence of that.

For instance, by contact with customers and colleagues not being impacted as employees have the ability to stay connected wherever they are in the world, their productivity is increased. Additionally, through having access to a variety of useful features such as anonymous call rejection, employees don’t have to waste their time answering calls to telemarketers and can concentrate on the task at hand.


There are always going to be advantages and disadvantages, just like anything else. However, we hope this blog has highlighted the many advantages VoIP systems will bring to your business and how it should be an option considered by all organisations.

Small businesses and large corporate enterprises are quickly begginning to make the transition to VoIP telephone systems from conventional telephone lines. In fact, statistics have shown that the VoIP industry’s contribution to the economy has been increasing at a rate of 15.3% per year and is continuing to grow.

Serval IT Systems can provide you with VoIP technology that has a reliable support network. Please get in touch for more information.