Whatever your requirements, Serval IT Systems have an outsourced IT support solution to suit. Our IT solutions can be tailored for clients of all sizes, from growing enterprises needing small business IT support, to corporate operations which require global IT support on a much larger scale. Our aim is to demonstrate real improvements to your business's efficiency by providing the following outsourced IT support services:
Serval IT Systems have partnered with leading vendors to offer the best business IT services and IT support Sussex, Surrey and Kent customers might need.
First Line Support and IT Help Desk
Serval’s first line IT service team and IT Help Desk can be provided for each system user to allow direct access to our services. Immediate and simple problems are usually resolved with one of our IT support consultants during the initial call.
When necessary, more involved technical IT problems can then be passed on to the second line systems engineers.
Second Line Assistance
Once calls have been screened by first line IT team, they may need to be resolved by the IT systems engineering team. Some customers may choose to only send this type of call to us whilst dealing with initial problems themselves.
An engineer will be assigned the problem and will follow it through to completion. The IT systems engineer can call on the experience and knowledge of the whole team as well as the resources of our business partners.
Third Line Assistance
This category of call may be very complex. Calls escalated to this level may require significant effort and planning to solve. In some instances, IT system level changes may need to be agreed. Very often an engineer with in-depth knowledge of the particular IT system will be selected to maintain good customer service.
Call the team now on 0843 636 6700 or contact us for a free consultation – we will provide you with an IT solution that will ensure your business is the best it can be.
The best IT Support in your area
Serval IT Systems have experience across London and the South East. If you are a business in London and the South East we have the perfect package for you. Click on the option that most closely matches you below for more information:
If you are based outside of this region – why not take a look at the services on offer from the rest of the entrust IT Group?
Don’t just take our word for it!
Serval Systems Ltd has provided us with a highly reliable IT support service for over 9 years. Two years ago we extended our link further, and outsourced our entire IT provision to them across the full range of services including ICT Strategy, server hosting and help desk provision. Our partnership has given us a definite business advantage in a highly competitive market