Business IT Support Services
Whatever your requirements, Serval Systems have an outsourced IT support solution to suit. Our IT solutions can be tailored for clients of all sizes from growing enterprises to corporate operations with our aim being to demonstrate real improvements to your business's efficiency by providing the following outsourced IT support services:
Serval Systems have partnered with leading vendors to offer the best business IT services and IT support to our clients in Sussex, Surrey and Kent.
First Line Support and IT Help Desk
Serval’s first line IT support service and IT Help Desk can be provided for each system user to allow direct access to our services. Immediate and simple problems are usually resolved with one of our IT support consultants during the initial call.
When necessary, more involved technical IT problems can then be passed on to the second line systems engineers.
Second Line Support
Once calls have been screened by first line IT support, they may need to be resolved by the IT systems engineering team. Some customers may choose to only send this type of call to us whilst dealing with initial problems themselves.
An engineer will be assigned the problem and will follow it through to completion. The IT systems engineer can call on the experience and knowledge of the whole team as well as the resources of our business partners.
Third Line Support
This category of call may be very complex. Calls escalated to this level may require significant effort and planning to solve. In some instances, IT system level changes may need to be agreed. Very often an engineer with in-depth knowledge of the particular IT system will be selected to maintain good customer service.
Call the team now on 0843 636 6700 or contact us for a free consultation – we will provide you with an IT solution that will ensure your business is the best it can be.