Serval IT Systems, through our partnership with the entrust IT Group, are local leaders of IT managed services for the retail sector. Throughout our group’s history, we have had a close relationship with a number of national and local retail companies. That experience has shaped a selection of IT managed services to solve the following commonly experienced business problems:

  • Stores and showrooms countrywide that require management from a head office
  • Lack of visibility of customer footfall at your locations
  • Poor visibility of staff activity and lack of reporting on store achievements
  • EPOS/ERP systems that are run centrally but distributed nationally
  • Telephony that cannot keep up with a fast-paced environment
  • Expensive and cumbersome additions of new stores

Managed IT for Retail

Audit and assessment

Our retail clients seek a completely managed IT environment that constantly evolves. The effect is IT that fits their rapidly changing business.

We begin our partnerships with an initial audit of IT infrastructure. Where possible, we use as much of your existing infrastructure as possible. However, we always justify any changes we recommend. Consequently, you are always in close control of your spend.

Microsoft 365

Microsoft 365 is the future of collaboration and cloud productivity for the retail sector. Keep in touch using Teams, share documents in OneDrive, and collaborate in real-time. Microsoft 365 has all you need to be successful. Serval will implement and support your Microsoft 365 environment and therefore will ensure you get the most value.


Serval are partners with Ruckus® and Ubiquiti®. These are the two industry leaders in managed Wi-Fi. Using a network of wireless access points, your internet signal is spread over a wide area. Therefore, strong coverage is ensured across your premises.


Using VoIP (Voice over Internet Protocol) phones, you can make high-quality phone calls using the internet. The feature-rich solution requires no complex installation and increases mobility by allowing staff to work from the office, home, or abroad. Your organisation gains best in class telephony and saves up to 50% on calls when compared with BT tariffs.

Secondly, VoIP also replaces legacy ISDN lines, which will soon be retired.

Cloud CCTV

Cloud CCTV is the perfect security tool for retail. All you need is an internet connection, an IP network camera, and a subscription from Serval. We will even help you set the cameras up. Connect your cameras to your network and view them at any time. You can even see live footage on your smartphone. Likewise, your recordings are available anywhere. Easy.

Don’t just take our word for it!

Serval Systems Ltd has provided us with a highly reliable IT support service for over 9 years. Two years ago we extended our link further, and outsourced our entire IT provision to them across the full range of services including ICT Strategy, server hosting and help desk provision. Our partnership has given us a definite business advantage in a highly competitive market

Sue Gadd Practice Director, Mayo Wynne Baxter

So, What do you think?

You may be satisfied with your technology, but could it be better?
If your values align with ours, let’s talk.

Get in touch