This Privacy Notice tells you about the information we collect from you. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Serval Systems Ltd. Our address is MidRange House, Charlwoods Road, East Grinstead, RH19 2HG. You can contact us by post at the above address, by email at firstname.lastname@example.org or by telephone on (01342) 331940.
We are not required to have a Data Protection Officer. Any enquiries about our use of your personal data should be addressed to the contact details above.
What personal data do we collect?
When you contact us, or become one of our Customers, we ask you for your name and your email address, contact telephone numbers, and business address. We may request other information which we will need in order to provide you with the services which you have requested.
Why do we collect this information?
We will use your information to complete our contractual obligations to you. These obligations may be to:
- Manage and Support the IT needs of your business and staff
- Host your IT equipment in our secure hosting environment
- Provide Cloud Application Services
- Process orders for goods which you place
Who has access to your information?
Our Staff will have access to your information in order to perform their duties.
We may pass your information to third parties for the purposes of fulfilling orders placed by yourselves. When we use third party providers, we will only disclose information which is necessary to deliver the requested service – examples of this would be your name and address in order to complete delivery of goods, or to complete registration of computer software licences and/or hardware warranties.
What do we do with your information?
Your information is stored in our database which only our Staff have access to. We will not sell or rent your information to third parties for marketing purposes. We will not use the information to make any automated decisions that might affect you.
Sending Information to Other Countries
We may send your information to other countries. We will only do this when it is necessary to fulfil an obligation to yourselves – such as computer software licence registration or computer hardware warranty registration. We will only disclose information which is necessary.
How long do we keep your information for?
Your information is kept for as long as you continue to be one of our customers, and for a full calendar year after that relationship ends. We will only keep relevant information for longer than a full calendar year after our relationship has ended – for example, we may keep warranty information for a long as the warranty was valid.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask for it to be erased and you can ask for us to give you a copy of the information.
You can also ask us to stop using your information – the simplest way to do this is by emailing, writing or telephoning us using the contact details above.
Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:
Information Commissioner’s Office
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
- Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
- Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
- Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
- Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
- To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Document Date: 23rd May 2018
Don’t just take our word for it!
Serval Systems Ltd has provided us with a highly reliable IT support service for over 9 years. Two years ago we extended our link further, and outsourced our entire IT provision to them across the full range of services including ICT Strategy, server hosting and help desk provision. Our partnership has given us a definite business advantage in a highly competitive market