Cloud VoIP

Serval VoIP telephony offers a number of advanced telephony features, a reliable support network and the experience and knowledge of a successful multinational telecommunications provider.

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Through our partnership with the entrust IT Group, we can now offer Cloud VoIP – a leading choice of solution for communication in business.

VoIP is an acronym for “Voice over Internet Protocol” and means that your call is being translated into data and transmitted across a broadband connection – just like any other file or email you might send. When the data reaches the other end (be it a landline, mobile or IP phone) it is converted back – so fast that you won’t even notice it happening.

Cloud VoIP Major Features:

Feature Name Description
Remote Office Users can appear at their desk, regardless of their location. By allowing employees to turn their phone into their office extension, expenses are simplified and cheaper as all calls are sent to a single bill.
Call Routing Personal call management features for users based on caller ID, time of day and duration of ringing.
Outlook Integration Integration with Microsoft Outlook by combining contacts with the ability to manage the feature set from the desktop.
Click to dial Users can right-click a number on their screen and dial out from their IP or desktop phone.
Integration with CRM platforms (Go Integrator) Users can link the system with an ever-growing list of popular CRM platforms.
Enhanced voicemail Voicemail recordings are sent to your inbox as an attached WAV file.
Screen pop (via the Unity toolbar) Users can identify callers as well as reject or answer calls in a pop-up box on their screen.
Hunt Groups Incoming calls to specific teams are identified and managed depending on hunt group settings. With 4 routing methods, you can ensure that you and your employees speak to the right person at the right time.

  • Circular – the call is sent to the first available user on a list.
  • Regular – calls are directed in a pre-determined order of priority.
  • Simultaneous Ring – all extensions in a group are alerted until one user answers.
  • With Uniform – as a call is completed, users are moved to the end of the queue where they won’t be alerted until everyone else in the team has taken a call.
Anonymous Call Rejection Users can have unwanted calls sent straight to their voicemail and check them when convenient.
Sequential Ringing Users can input up to six numbers where an important call is to be directed to until picked up.
Call Centre Features that assist in directing, queuing and holding callers.

  • Reception Console
  • Music on Hold
  • Auto Attendant
Smartphone Integration Users can use the cloud VoIP system from their mobile by downloading the BRIA softphone to their device.

This feature-rich telephony solution will increase mobility by allowing staff to work from the office, home or abroad and requires no complex installation. All you need to do is buy an appropriate VoIP telephone and select one of our Cloud VoIP packages. You can download our product sheet here.

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Please get in touch for more information.