A new age of business telephony: why should you make the switch?

The telephone remains the primary form of communication for those in the business environment. Therefore, the phone system within your organisation is a core component. For something quite so important, it pays to ensure that it is as resilient as possible – constant issues with your phones can leave your customers with a bitter taste in their mouths and impact your reputation.

When thinking about making an upgrade to your telephony, the resilience of it is often overlooked in favour of price or feature set. Telephony, for many, is a means to an end. If the system fails though, even if this were only for an hour, how much damage would that do? Customer queries, sales enquiries and supplier notes would get missed.

If, then, it is so paramount for a business to have a trustworthy, reliable telephone system in place, how can you be sure you are getting such a system?

In terms of resilience, Cloud Telephony offers unique benefits that give it the edge over legacy telephony.

Unlike legacy telephony systems, there is no need for any on-site infrastructure when it comes to Cloud Telephony functioning. As the name suggests, it is cloud-based and therefore, all of the important back-end infrastructure that makes it work is based over the internet. Where a locally hosted VoIP server can fail, internet-based Cloud Telephony has a number of failover options. Therefore, a shock in one area will not be felt throughout the rest of your system.

Moreover, your phones are not location-dependent, which means they will function to full capacity even when removed from your office environment. Focus on one particular location will place undue pressure on your network, meaning if there is one problem, it affects everything. Freedom and flexibility of your phone systems takes that pressure away.

A Cloud Telephony system can be used with as little as a softphone (more details on these available in our previous blog). Therefore, there is no reliance on physical handsets either. Simply stated, there is no need to have a physical phone to make phone calls at your desk. Should an accident occur at your premises, for example, a fire, you have the ability to be back up and running in no time because even if the phone handsets are lost, you can use your mobile phone or laptop as an outlet for your telephone calls and make and receive them on those devices seamlessly – the end-user telephoning you would be none the wiser.

If you are looking for a new phone system, do not discount the importance of resilience. If an outage knocks out your phones, the effects will be felt. If you would like to find out more about Cloud Telephony, please get in touch.