Have the freedom to work anywhere with VoIP telephony

You don’t have to go too far back in history to find a time when telephony was incredibly cumbersome. If you needed to make a phone call you used your desk phone which is attached to your desk (as the name suggests!). It didn’t move with you, which meant you were attached to your desk too.

Mobile phones gained popularity in the 1980s, despite being heavy and unwieldy. For the first time ever, we were able to make phone calls ‘on-the-go’. It was revolutionary. Chunky phones with huge antennas became one of the trademarks of the eighties.

Fast forward to today and mobile phones are a vital part of our lives with the independence they offer us. Now, it is possible to use voice, text and even video to contact people no matter where they are in the world. However, more often than not, businesses continue to provide their employees with nothing but a desk phone.

If this sounds similar to that in your organisation, then you and your employees are missing out on some revolutionary features which modern phone systems can provide you. Features that will provide your teams with the freedom to work from anywhere, without the need to use their personal mobile for business calls.

Through our partnership with the entrust IT Group, we can offer Cloud Telephony. The Serval Cloud Telephony platform provides users with an unparalleled level of freedom when it comes to business telephony. The mobility bolt-on enables users to begin a phone call on their desk phone and then seamlessly transfer it to their mobile without dropping the call. It is also possible for users to make and receive calls with their office number on your mobile phone which helps to avoid confusion and keep outward appearances up. Furthermore, users can begin a conversation at work and end it in the car, or they can just simply answer their office phone from home without having to bring a handset home with them. These features are a real game-changer for any individual looking to work more flexibly.

Cloud Telephony also has notable benefits for receptionists due to the ‘Reception Console’. The console works by providing receptionists with a clear overview of all the individuals in a company which are sorted alphabetically by name and their current status. The easy-to-understand traffic light display shows ‘available’ users as green and ‘busy’ users as red, meaning the receptionist can easily see at a glance who is available and who is not. Moreover, assigning calls has never been easier with the ‘hold and link user’ feature. The feature means receptionists are able to queue calls for individuals that are busy. Once the user becomes available, they will be automatically notified about the call that is waiting and can choose whether they want to accept or reject it, which removes the receptionist from the process, freeing up their time for other tasks.

If flexibility and cost-effectiveness is important to your business, then Cloud Telephony is for you as you don’t even require a physical handset! Cloud Telephony will allow you to assign numbers to a ‘softphone’, which is a software client installed on PCs and smartphones. Calls made to your number are received through the software on your client device which removes the need for any physical telephone at all. This capability is perfect for individuals that spend a large amount of time out of the office, and it is also perfect for organisations that look for maximum flexibility or would prefer to minimise their investment in hardware.

Whatever your business requires from its communication, Cloud Telephony is the modern solution that ticks all the boxes. Please get in touch for more information.