Why businesses are embracing Managed Services, and why you should too.
Do you often find your IT department is inundated with problems? Or is your network speed getting increasingly difficult to deal with? Moreover, as your business grows is your IT department or provider struggling to manage it?
If any of these ring a bell, then it might be time to think about a change… a change that could involve enlisting the help of a Managed Service Provider. Research has shown many organisations are doing just that, with 59% of IT services transittioning from the traditional break-fix model to a managed service contract.
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What is a Managed Service?
In simple terms, a Managed Service is when a third party contractor (a Managed Service Provider) provides an IT task for a customer. Generally, this will be for a monthly fee, which means customers can upscale and downscale with ease if they need to.
But why are businesses making the change?
When Managed Services were first introduced, organisations were looking to them due to how cost-effective they can be. However, as technology has advanced even further, organisations are also looking at the additional benefits they bring. Let’s take a look at them below:
Access to the latest technologies
As an MSP’s main focus is technology, they will obviously have access to the latest technologies and tools, What’s more – they will normally integrate to you the latest versions of things without you knowing. For example, they will keep you up-to-date with Windows 10 updates. Falling behind your competitors on this front no longer has to be a worry of yours.
IT requirements often add up, creating a big, unpredictable bill. Partnering with an MSP will allow you to easily predict your OT expenses, resulting in your being able to budget and plan for the future.
A focus on security
With increasing concerns over cyber threats, having the right and best security solutions implemented has never been more important. Cyber criminals are advancing and the impacts on businesses are becoming far greater than they have ever been before.
By choosing to partner with an MSP, you will remove the responsibility of keeping on top of security away from your business’ shoulders, as they do this for you. It is beneficial to choose one that is familiar with the right security standards and are compliant in them.
Faster response and uptime
While your hours are only 9-5, your networks and infrastructure work around the clock. Fortunately, so do MSPs. Good and reliable MSPs should guarantee 24/7 support and 99.9% uptime. Furthermore, they should seek to solve problems before you notice there was one.
By relying on your in-house IT team to do this, you run the risk of a small issue becoming a serious problem as it was left until the morning to be dealt with. And as you can imagine, this will mean more money and time is needed to resolve it.
Opportunities for in-house IT team
It is a common concern that by partnering with an MSP that you risk losing your existing in-house IT department – this is far from the truth. Working with an MSP will enable you to free up your in-house IT team as they can work on strategic projects they may be better suited to handle.
Most MSPs will have a number of highly experienced technicians, all of which work with a variety of organisations. Through this, they will have gained a wider knowledge of what organisations require. Hiring a team of engineers like this will be expensive and out of reach for many organisations.
Organisations of all sizes are making Managed Services work for them. Whether you’re a small business that doesn’t have the staff and equipment to keep up with larger competitors or a big corporate requiring high levels of security.
At Serval IT Systems, we recognise the importance of being able to concentrate on your bottom line which is why we are dedicated to providing businesses like yours with a reliable, security compliant service.
Managed Services are transforming business all over the world, yours could be next! Please get in touch for more information.